Fabio Perini concretely interprets the extraordinary challenge proposed by the Industry 4.0 macro trend by presenting the device that bridges distances: Weareable.
“We followed our vision: the customer at the center. We were looking for a solution that would allow us to be in immediate contact with our customers’ needs”, explains Francesco Maltagliati, Chief Customer Service Officer at Fabio Perini. “With Weareable, we acquire the ability to see, listen and react in a few minutes around the world, using our experience transversally, on every type of request, whether electronic or mechanical, and across our product range, limiting the presence of our hyper-specialized technicians to where and when the customer unquestionably needs them, yielding speed and efficiency. A wearable technology to share in real time videos, audio, diagrams and precise graphic indications between the operator on-board the machine and the pool of online Fabio Perini experts at our operational centers disseminated in the four continents where we are present with production sites”.
The device is comprised of bi-directional audio-video instrumentation. Thanks to the incorporated visor, the two Full HD support video cameras – one located directly on the helmet and one pivoting – to the integrated audio system and to the data connection, the technician at the operational center can precisely understand what the operator with the Weareable helmet on is showing simply by directly facing the “problem”. And all this allows the technician to provide indications on how to proceed to promptly solve the issue.
Activating the Fabio Perini technicians and receiving 50 years of experience and knowledge at one’s facilities is simply a matter of connecting to the Internet. Just a simple click of a button away!
A few minutes, and Weareable - whether in New Caledonia or in Canada, passing through Nigeria or the Virgin Islands - becomes operational.
The final experimentation phase on the field began in November 2016: Weareable was successfully used by our customers in the Middle East and then in Europe and the United States. “We are answering the concrete needs of our market”, continues Francesco Maltagliati, “through our propensity - consolidated in the course of the years - for technological innovation at the service of the true needs of all our customers”.
And Weareable is not the only innovation that Fabio Perini S.p.A. is proud of: Web applications, upgrade programs, high quality original spare parts are our spearheads. For this market, for the market of the future.
COMPANY PROFILE
Fabio Perini S.p.A. was born in 1966 in Lucca, Italian hub and world tissue production and converting technology center. Today, with its 5 production facilities in Italy, the United States, Brazil and China, it helps its customers stay competitive and grow thanks to complete production solutions for converting and packaging. Technology, globalization and ongoing, continuous investments in research have led the company to stand out internationally and to be acknowledged as a true excellence in the world of tissue.