Remote services are one of the newest innovations in Konecranes service business. Based on a remote connection we are able to help our customers to improve the safe use of their equipment, provide the right maintenance at the right time and asses the lifecycle of crane components.
The TRUVIEW remote data monitoring and reporting service provides the customer with a true view of their crane’s operating condition through continuous data collection. For the customer this means improved safety and higher efficiency as crane maintenance can be planned according to the crane’s actual usage and condition. TRUVIEW collects usage data from the crane through a remote connection and compiles that information into a customer report that is available for the customer at their dedicated online customer portal. The portal offers easy access to the history data of the crane with important crane specific key figures in real time.
Through the power of information, TRUVIEW offers three distinct benefits for the customer. One, it helps the customer to increase safety as overloads, emergency stops and other safety issues are captured and clearly brought to customer’s attention. Second, it enables the right maintenance at the right time based on real crane usage and condition. Third, the customer is able to see how the hoist is actually used and thus can plan and budget maintenance actions in advance.
TRUCARE is a 5-year full service contract built around the TRUVIEW service. With a fixed cost, the customer gets the full service portfolio including maintenance and inspections, wearing parts, troubleshooting, spare parts and repairs. With TRUCARE the customer doesn’t suffer from surprising extra costs and can focus on its core business since the cranes are taken care of by Konecranes.
These two new service products belong to the TRUCONNECT remote services product family which was introduced at the beginning of May. Currently TRUVIEW and TRUCARE services are available for industrial cranes, but TRUVIEW solutions for other equipment will follow soon.