Metso’s Wuxi Service Center for the pulp and paper industry in China celebrated its 10 years of operation on August 25, 2011. The center was opened in 2001 and started with 60 employees. Since then, the number of employees has grown to 150 committed professionals and the roll service capacity of the center has been doubled through an extension in 2007. As a result, the center can now serve a wider customer base and offer more flexible and faster service.

Guo Haiquan, Chairman, HNIC Dahe Paper Co., Ltd. (left), Jari Koikkalainen, President, Metso’s Paper and Fiber Technology, China, Xie Daorong, General Manager, Services, Metso Paper (China) Co., Ltd and Hong Yanwei, Wuxi New District CPC Working Committee, Deputy director of CMC, celebrating the 10 years of operation of Wuxi Service Center.

Located in Jiangsu Province, about 100 kilometers west of Shanghai, the Wuxi Service Center provides advanced machinery maintenance and process development services. The center has a fully-equipped roll service workshop providing roll covers and mechanical roll maintenance for all types of rolls. In addition, the center offers replacement rolls and full-scale services for spare parts and tailored consumables, such as doctoring products.

To support the customers' production and maintenance operations, the Wuxi Service Center offers specialized maintenance services and also more comprehensive cooperation including service agreements. In addition to extensive backup for Metso’s existing installations in China, the center’s services are also available for other makes of fiber and paper making machinery.

Strengthening local service operations is a vital part of Metso's continuing commitment and support to the Chinese pulp and paper industry. In line with this commitment, Metso has steadily been increasing its local presence in China. The latest additions to the service center network are the Guangzhou Service Center in Guangdong Province and the new Zibo Service Center in Shandong Province.